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Unable to gift data

DavidLiam
Explorer

‎12-02-2023 12:04 PM

I gift data to my partner every month, but for the last month I have been unable to do it. A message comes up saying: We will have it fixed soon. Sorry, we can't show this device's data right now. Please try again later.

This message has been coming up for the past month. 

7 REPLIES 7
Leanne_T
EE Community Support Team

‎12-02-2023 01:31 PM

Hi @DavidLiam 

Thanks for coming to the community. 

Do you get the same message using the My EE app and My EE account online? 

Are you in the UK? 

Thanks 🙂

Leanne. 

0 Helpful
DavidLiam
Explorer
In response to Leanne_T

‎12-02-2023 03:35 PM

Hi Lianne
Yes to both your questions, but the issue is resolved after I called.
David
0 Helpful
Leanne_T
EE Community Support Team
In response to DavidLiam

‎12-02-2023 03:37 PM

Thanks for coming back and letting me know @DavidLiam 

Leanne.

0 Helpful
Skydancer62
Investigator
Investigator

‎12-02-2023 07:29 PM

I too am unable to gift data today!

0 Helpful
Skydancer62
Investigator
Investigator
In response to Leanne_T

‎12-02-2023 07:30 PM

Same here

Christopher_G
EE Community Support Team
In response to DavidLiam

‎13-02-2023 08:10 AM

Hi @Skydancer62

Have you tried both on the My EE account and My EE app this morning?

Chris

0 Helpful
Skydancer62
Investigator
Investigator

‎13-02-2023 01:46 PM

Thank you all resolved after a call to EE. Apparently if someone on your account uses up all the data you cannot gift data using app or on line you have to call in.