Unable to browse

[Aify-etta2022]

I am unable to browse ever since I bought data package last month. My network keeps showing 3G instead of 4G despite making the change on sim setting. My data will expire next week without any use 🤦🤦🤦

[Leanne_T]

Hi @Aify-etta2022

Thanks for coming here. 

What device are you using? 

Does this happen in all areas? 

Leanne.

[bristolian]

What is this SIM setting you've mentioned?

Data should still work over 3G - are you saying it's not?

[Aify-etta2022]

I use umidigi A7 Pro. 

I am literally unable to browse everywhere 

[Aify-etta2022]

The is the network settings on my phone 

[Jon_K]

Hi @Aify-etta2022 

Are you in the UK?

Is data enabled within settings on your phone?

Jon

[Aify-etta2022]

Yes I am in UK. Andover Hampshire precisely. 

[Aify-etta2022]

And data is enabled within my settings. 

[Jon_K]

Thanks @Aify-etta2022 

I'd recommend speaking with our Customer Care team about this.

They'll be able to run through troubleshooting steps with you to get this sorted.

Jon