Hi @Sddeckcarpenter
- Are you PAYG or pay monthly contract?
- Are you in the UK?
- Have you tried restarting your device?
- What device do you have and did you get it from EE?
Have you checked your local network for issues?
https://coverage.ee.co.uk/coverage/ee
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype
EE standard opening hours are 8am to 10.30pm every day.
