If you signed up to your plan online or over the phone:
21-04-2022 05:04 PM
Have been testing EE with a 4GEE mobile router, and then a 120GB prepaid sim
to see if i could get adequate speed to replace my fixed line broadband. All along was
getting 30-50Mb download with the 4GEE device, upgraded to a Huawei router and
was getting better 35-60Mb right up until the day i ordered an unlimited Sim at £37
per month. Then guess what, i can now get no better than 10-18Mb download and
most of the time less than 1Mb upload. Can i cancel the Sim order, it will be completely
useless if this is best i can get.
Solved! See the answer below or view the solution in context.
21-04-2022 05:15 PM
If you signed up to your plan online or over the phone:
Channel Returns
Mercia House
Senhouse Road
Darlington DL1 4YB
21-04-2022 05:08 PM
@itretail : If you ordered by phone or online you always have a statutory cooling-off period up to 14 days after delivery to cancel your order FoC. If you ordered in-store you have no such "change-of-mind" right of return.
21-04-2022 05:09 PM
Thanks yes i ordered online, and it hasn't been delivered yet, how do i go about cancelling?
21-04-2022 05:15 PM
If you signed up to your plan online or over the phone:
Channel Returns
Mercia House
Senhouse Road
Darlington DL1 4YB