29-01-2023 12:21 PM
I try to turn on my personal hotspot but it says i should “contact ee to active on this account” and i dont know what to do. My mobile data works abroad but hasnt worked in the uk for some time, any tips?
29-01-2023 12:25 PM
Hello @matthewse07 ,
Welcome to the community,
Are you a pay as you go or contract customer?
Do you have enough data?
If pay as you go, when did you last use your data, top up etc?
29-01-2023 01:12 PM
Sounds like the underlying issue is your lack of mobile data, and the hotspot issue is just a symptom. Go with the questions already posed, you can check your data allowance by texting BALANCE to 150