Help

Silvia20 · ‎20-04-2024

hello, I'm trying to load my card but I can't. what's the reason?

Katie_B · ‎20-04-2024

Hello @Silvia20.

Thanks for coming to the community

Are you trying to top up your pay as you go SIM?

Speak soon,

Katie

XRaySpeX · ‎20-04-2024

@Silvia20 : Try using Fast Top-up online to pay by UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Silvia20 · ‎21-04-2024

i have made a payment i have 25 pounds in my account but my card is still not active its been 24hrs could you tell me how much longer i have to wait. thanks in advance

[mod edit: please do not post personal information such as phone numbers on the public board. Thanks!]

Chris_B · ‎21-04-2024

@Silvia20 Are you a contract or payg customer?

Silvia20 · ‎21-04-2024

paying

Chris_B · ‎21-04-2024

@Silvia20 Thats not a lot to go on ? Perhaps explaining the issue would help.

XRaySpeX · ‎21-04-2024

@Silvia20 : What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)