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BBC Children in Need

Cjpanne71
Visitor

I donated £5 to BBC Children in Need on the 17/11/23 and I would have thought that EE and other companies would either waived the charge or donated that charge to Children in Need.

1 SOLUTION

Accepted Solutions
Northerner
Grand Master
Grand Master

Hi @Cjpanne71 

https://www.bbcchildreninneed.co.uk/donate/text-terms/

It says here: 

4. The following mobile network operators have waived their charges in order to allow the full Donation Value to go entirely to support BBC Children in Need: 3, O2, Virgin, EE, Vodafone, Sky. In addition, HMRC has confirmed that no VAT should be charged on these donations.

6. If your keyword and short code are valid and your text message is received within the specified times and dates, you will be charged the Donation Value via the reply confirmation text message(s) and your donation will go to BBC Children in Need (with the exception of Vodafone customers and some EE customers who will be charged the Donation Value directly via their bill). It may take some time for you to receive the confirmation text message(s). Unless a cap applies (see below), each valid text you send will result in a charge of the Donation Value plus your standard network message charge, regardless of when you receive your confirmation text message(s). Any repeat texts will result in repeat donations.

How much were you charged.

Thanks 

 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.

View solution in original post

1 REPLY 1
Northerner
Grand Master
Grand Master

Hi @Cjpanne71 

https://www.bbcchildreninneed.co.uk/donate/text-terms/

It says here: 

4. The following mobile network operators have waived their charges in order to allow the full Donation Value to go entirely to support BBC Children in Need: 3, O2, Virgin, EE, Vodafone, Sky. In addition, HMRC has confirmed that no VAT should be charged on these donations.

6. If your keyword and short code are valid and your text message is received within the specified times and dates, you will be charged the Donation Value via the reply confirmation text message(s) and your donation will go to BBC Children in Need (with the exception of Vodafone customers and some EE customers who will be charged the Donation Value directly via their bill). It may take some time for you to receive the confirmation text message(s). Unless a cap applies (see below), each valid text you send will result in a charge of the Donation Value plus your standard network message charge, regardless of when you receive your confirmation text message(s). Any repeat texts will result in repeat donations.

How much were you charged.

Thanks 

 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.