charges

[tonydunlop]

I have just moved from plusnet to EE a £10 charge has beeb posted to my account - what is it???

[Northerner]

Hi @tonydunlop 

What does your bill say. 

Thanks 

[tonydunlop]

Usual charge £4.00

Usual charge £10.00

Both for numbers that were supplied with sim card - I had to make one call from these numbers to reinstate my previous numbers - I never made other calls

[Leanne_T]

Hi @tonydunlop 

Thanks for coming here 🙂

Do you have any chargeable add-ons showing in your EE app? 

How much is the plan monthly? 

Leanne.

[tonydunlop]

Thanks the monthly charge is £4 there was and add on of £10

I only receive calls and texts, I do not make calls from the phone. Since I transferred to EE I only received a couple of text messages,

Regards,
Anthony Dunlop

[Leanne_T]

Thanks @tonydunlop 

To get the charge looked into for the add-on, please call us on 150 and the team will help you get this sorted 🙂

Leanne.