Upgrade

[Mi110]

Hi I am looking to upgrade please 

[Kirigaya_Kazuto]

Perfect

We're glad you're happy with the EE network

What are you looking to upgrade? your SIM or a phone (if you have one via EE)

[Mi110]

I am looking for new phone? I can see I would have to pay upfront fee but I am within 100 days mark to get free upgrade as long as it's more then my monthly payment now ?

[Kirigaya_Kazuto]

I believe that is the case, but I will tag some staff here to assist you better @James_B 

Also some knowledgeable people: @Northerner 

[Mi110]

Yes please and if someone can contact me please I'm looking for iPhone please 

[Kirigaya_Kazuto]

@Leanne_T  Can you reach out to them, seems like they need some help

[Mi110]

Yes please that be great 

[James_B · Accepted solution]

Hi @Mi110,

If your plan includes the Upgrade Anytime benefit, there'll be no early upgrade charges if you trade in your old phone.

Please see How Can I Upgrade Anytime? | Mobile Help | EE for more information.

If you'd like to discuss your upgrade options with a member of our upgrades team, please get in touch on 150.

Thanks

James

[sam1714]

hi, 

I am unable to contact through 150 as my phone has died through water damage. Would I be able to discuss upgrade options on here please?

[Katie_B]

Hello @sam1714. 

Welcome to the community. 

We have no account access here on the community to discuss your upgrade options. 

You can view your options by logging in to your EE account online. 

Katie 🙂