Upgrade broken phone

[agavgo]

Hi iv broke my phone... Tried to upgrade online but they want to verify me via text iv smashed the screen and i cant call nearest shop is 20 miles away any ideas haha

Thanks

[Katie_B]

Hello @agavgo. 

I am sorry to hear this, of course a trip to the store is out of the question. 

Is there another phone you could use to contact our customer care team?

If yes, the number to call is 07953 966 250. 

Speak soon, 

Katie

[agavgo]

Hi thanks i was able to get the verification. Code via text and ordered an upgrade . But now they have asked me to call because they need more info

??

[James_B]

Hi @agavgo,

Please contact our upgrades team on the number provided in the email so a member of the team can complete your order.

Thanks 🙂

James

[agavgo]

Will as soon as i can thanks 

[James_B]

Thanks @agavgo 🙂

James

[agavgo]

Had amazing customer. Service from a welsh lass.best ever cheers

[Leanne_T]

Thanks for the lovely feedback @agavgo 

Leanne 🙂