29-12-2023 03:07 PM
I have 3 mobiles on my account, one of which I know the contract ended in Nov, however on all 3 it says Sorry, you can't upgrade this device just yet, even the one I know I can, I don't want to call up to upgrade as the last time they screwed up big times so would rather do it myself. This message is on the ee website and the app, if I go through shop and click upgrade nothing happens.
Any help appreciated
30-12-2023 07:09 AM
Hi @DEViANCE
Thanks for coming here 🙂
Can you text UP to 150 from the phones, does the reply show you are ready to upgrade?
Leanne 🙂
31-12-2023 11:59 PM
Yes it says upgrade today call 150 or shop.ee.co.uk
01-01-2024 10:36 AM
Could you try upgrading through a different device or browser please, @DEViANCE?
Let me know if it works please.
Chris
01-01-2024 11:01 AM
It gives the same error no matter what device/browser I use, on all 3 accounts, 1 out of Contract, 1 in early upgrade state and another 6 months to go
01-01-2024 11:40 AM
It sounds like it could be a problem with your account, @DEViANCE
If you speak to our Mobile Care team or pop into your nearest EE Store, they'll be able to look into this and help you upgrade.
Chris