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See your Itemised Usage

Den123
Contributor
Contributor

‎02-01-2024 09:41 PM

Hi there I was wondering if some one could tell me how I see my usage do u see it on your monthly bill or is there another way of seeing it like text mins and data  any help will be very much grateful 

0 Helpful
5 REPLIES 5
XRaySpeX
Grand Master
Grand Master

‎02-01-2024 09:54 PM

@Den123 : Only if you are paying £2.50 pm for Itemised Billing. It is not retrospective.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
Den123
Contributor
Contributor
In response to XRaySpeX

‎02-01-2024 10:14 PM

@XRaySpeX  So do I have to ask customer service  about this won’t it show on the  monthly line rental bills 

0 Helpful
bristolian
Legend
Legend

‎02-01-2024 11:14 PM

Indeed so - if you request chargeable itemised billing enabled, it will be effective from that point onwards.

Den123
Contributor
Contributor
In response to bristolian

‎02-01-2024 11:27 PM

@bristolian  And that will show your mins text and data on the my ee app is that right 

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to Den123

‎02-01-2024 11:50 PM

It won't show any data as that's not recorded by usage, unlike calls & texts.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)