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Re: Close account

oldsailor1944
Visitor

PLEASE CLOSE MY ACCOUNT AS I CAN NO LONGER AFFORD IT

1 SOLUTION

Accepted Solutions
XRaySpeX
Grand Master
Grand Master

@oldsailor1944 : If you are wanting to cease your mobile contract completely you need to phone EE giving 30 days notice of cancellation of your contract. Otherwise if you intend to move to another network, either taking your existing no. with you or not, get your PAC or STAC respectively from EE & give it to your new provider. If you are still within your min term you will be liable to pay early termination fees for the rest of the term. It will basically be months left x monthly charge - 4%. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

View solution in original post

11 REPLIES 11
XRaySpeX
Grand Master
Grand Master

@oldsailor1944 : If you are wanting to cease your mobile contract completely you need to phone EE giving 30 days notice of cancellation of your contract. Otherwise if you intend to move to another network, either taking your existing no. with you or not, get your PAC or STAC respectively from EE & give it to your new provider. If you are still within your min term you will be liable to pay early termination fees for the rest of the term. It will basically be months left x monthly charge - 4%. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
Hayden1974
Visitor

I need to close my account 

Katie_B
EE Community Support Team

Hello @Hayden1974

Are you looking to cancel your current EE contract?

Katie

draculajane
Investigator
Investigator

I just created an account, hoping it would enable me to have an online chat...WRONG. So now there is an account that I will never use, but cannot se how to close it.

 

James_B
EE Community Support Team

Hi @draculajane,

To close your EE Community account, tap your avatar and select 'My settings'.

Hope this helps.

James

20222tilly
Visitor

Can't afford it

Katie_B
EE Community Support Team

Hi @20222tilly

If you can't pay your bill, please contact us and we will do everything we can to support you.

The team can be contacted by calling 150 from your EE handset. 

Katie

Yes I am looking to cancel my broadband because I'm moving abroad 

Katie_B
EE Community Support Team

Hello @Ian207

Welcome to the community. 

Please give us a call on 0800 079 0544 and our broadband team will be able to help further. 

Good luck with the move :).

Katie