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Re: Bill higher than you expected? Here's what it could be

Ariyasamadali
Visitor

‎15-07-2023 10:26 PM

Hi I should have to pay £48 every month but 

every month you charge me more than £55.98 some times £65 for whatttttttt some one sort it out please I asked for cancel the contract but they said to me you cannot cancel the contract.
 why I should have to pay extra for what this is not possible please some one help it’s been 7 month I have contract I swear ever month they charge me extra extra extra 

0 Helpful
2 REPLIES 2
XRaySpeX
Grand Master
Grand Master

‎15-07-2023 10:52 PM

@Ariyasamadali :  Like all EE plans it has been subject to the annual CPI + 3.9% = 14.4% price rise as per your contract - see Price changes 2023 .

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
Leanne_T
EE Community Support Team

‎16-07-2023 08:58 AM

Hi @Ariyasamadali 

Thanks for coming here. 

When did the bills increase?

Do you have any extra charges or chargeable add-ons showing on your bill? 

Leanne 🙂