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Payment

Lj82
Visitor

‎30-05-2023 12:22 PM

Good afternoon , I am late paying my bill due to being seriously ill in hospital I am home now but not being able to work meant I don’t get paid , so this month and last month I had no wages , I am back in work now and will have a full months pay end of June , I am wondering if there is anything that I can put in place to help for this month please , 

lorna 

0 Helpful
2 REPLIES 2
Northerner
Grand Master
Grand Master

‎30-05-2023 12:30 PM

Hi @Lj82 

You'll need to speak to EE CS on 150 about this issue. 

Please also read this guide:

https://ee.co.uk/help/help-new/billing-usage-and-top-up/paying-my-bill/what-should-i-do-if-i-cant-pa...

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
Christopher_G
EE Community Support Team

‎30-05-2023 12:51 PM

Hi @Lj82 

Welcome to the community. I'm sorry to hear that you've been unwell. If you speak to our Mobile Care team, as @Northerner suggested, hopefully they'll be able to help you.

Chris

0 Helpful