No contract change but now being charged for roaming calls

cloudbattles · ‎26-11-2023

I've been with EE for many years, I don't use much data - maybe 2 or 3 Gigs per month and i haven't requested a contract change in years. Suddenly from 3 days ago roaming calls are being charged to my account. The EE website is clear if your plan started before 7th July 2021 then roaming is included as long as you don't change your contract. I guess it must be a billing mistake or I'll be straight off to O2.

XRaySpeX · ‎26-11-2023

Where are you roaming?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

cloudbattles · ‎26-11-2023

Portugal (eu)

XRaySpeX · ‎26-11-2023

I should check your contract start date in your online MyEE under Home > Plans & Subs > Plan Details.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Chris_B · ‎26-11-2023

@cloudbattles How long have you been outside the UK ?