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New sim received with no contract information

Kelakuta
Visitor

 I have received a new sim with a new number without requesting one. I guess it is due to the age of my current sim, but no contract information was supplied. Is this a continuation of my current contract or a new contract?

The sim packaging states Pay Monthly, but no information on the cost or contract details is supplied, only how to set it up.

1 REPLY 1
Katie_B
EE Community Support Team

Hello @Kelakuta

The SIM provided could just be a replacement SIM. 

Does your current SIM still work OK?

If you log in to your My EE account does it show only one active contract?

Katie