17-09-2023 04:34 PM
Despite calling CS and cancelling my itemised billing, I am STILL being charged for this. Any ideas?
18-09-2023 08:21 AM
Morning @Trevor66
Thanks for coming to the community.
Did you call us before or after your last bill date?
Does itemised billing show in your My EE app add-ons?
Thanks 🙂
Leanne.
18-09-2023 09:04 AM
18-09-2023 09:39 AM
Thanks for the quick reply, I am sorry this has happened @Trevor66
Please give us another call on 150 and the team will get this looked into for you.
Leanne.
18-09-2023 04:52 PM
19-09-2023 08:19 AM
HI @Trevor66
You can message us, using the start conversation option here Mobile phone (ee.co.uk) and the team will get this looked into for you.
Leanne 🙂