I've been trying to speak to someone in billing for 3 days now.
Eech day I've rang 150, received a text, chose the correct category and sent a reply to a text asking why I want to speak to them.
As of yet I've had no reply. Not even acknowledging my messages.
The reason I want to speak to them is because of this:
I moved to EE in May from BT and had a Google Pixel phone and watch from them. I paid a deposit of £120 and then, a few days later, £57 was taken out via direct debit.
I quickly realised that I wasn't going to get on with an Android phone so I returned it (and the wtch) to EE and got myself an iPhone, which I was used to. EE said they would add all the money (£177) onto my new account, but as of yet that doesn't appear to have happened.
Like I have said, I've tried going through the channels available to me to contact them.
Any ideas?
What are my rights here?
