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Re: End contract

Nispruhipatel
Visitor

‎12-12-2023 03:53 PM

Hello there

I asked for end my contract and talked to customer service and manager twice and they said it was cancelled but it wasn't and they took my money from direct debit and it was two installment  so could you please refund it in my bank account it is 154.5 pounds 

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2 REPLIES 2
Leanne_T
EE Community Support Team

‎12-12-2023 03:56 PM

Hi @Nispruhipatel 

How long ago did you request the contract to be cancelled? 

Is the SIM card still active? 

Leanne 🙂

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XRaySpeX
Grand Master
Grand Master

‎12-12-2023 03:57 PM

@Nispruhipatel : This user discussion forum can have no access to your specific account. You need to take this up with CS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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