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Direct debit

Adonis_1
Visitor

‎20-02-2024 05:08 PM

Hi. I missed my last DD payment because I forgot to put money in my DD account on the day EE was supposed to remove my bill cost.

So I searched here and found a way I can pay through bank transfer. So I did that immediately.

But this morning, I was surprised to see that EE had removed money from my account to cover that same bill I had earlier paid via bank transfer.

I don't know how to get a refund. What do I need to do please 

0 Helpful
1 REPLY 1
XRaySpeX
Grand Master
Grand Master

‎20-02-2024 05:20 PM

If you have a DD in operation you shouldn't make a manual payment on or soon after your billing date. It is then too late to stop the DD being auto taken in full. Even if the DD fails the 1st time of asking it will be auto attempted again about 7 days later. Now the extra will be used as credit against your next bill. It won't show on your a/c until the next bill.

If you think I helped please feel free to hit the "Thumbs Up" button below.

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