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Abigaill
Visitor

‎30-05-2023 07:02 AM

I'm paying more than I signed up to on my original contract, i now cannot afford what I am being charged. What can I do?

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Northerner
Grand Master
Grand Master

‎30-05-2023 08:00 AM

Hi @Abigaill 

Your bill will show any additional changes incurred. 

There was also the CPI increase in April:

https://ee.co.uk/help/help-new/billing-usage-and-top-up/price-increase/price-increase

If you cannot afford your bill then you need to speak to EE CS on 150. Please also read this article:

https://ee.co.uk/help/help-new/billing-usage-and-top-up/paying-my-bill/what-should-i-do-if-i-cant-pa...

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.

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Northerner
Grand Master
Grand Master

‎30-05-2023 08:00 AM

Hi @Abigaill 

Your bill will show any additional changes incurred. 

There was also the CPI increase in April:

https://ee.co.uk/help/help-new/billing-usage-and-top-up/price-increase/price-increase

If you cannot afford your bill then you need to speak to EE CS on 150. Please also read this article:

https://ee.co.uk/help/help-new/billing-usage-and-top-up/paying-my-bill/what-should-i-do-if-i-cant-pa...

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.