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Cash flow issues

Lainie77
Visitor

‎11-01-2024 09:48 AM - last edited on ‎11-01-2024 09:51 AM by

Hello, I have tried to explain to you that I lost my job on the 13tb of September and have been out of work until recently. 
I have started a new position but because I only worked 8 days in December I haven’t yet been paid. My new pay date on the last day of the month, so please can you update the direct debit date and give me access until then? It is essential that I have my phone as still looking for work. 
Thank you, Leonie Mortimer. XXXXX XXXXXX

[Mod Edit: Removed mobile number from public post]

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2 REPLIES 2
Christopher_G
EE Community Support Team

‎11-01-2024 09:54 AM

Hi @Lainie77 

Welcome to the community.

I'm really sorry to hear that, but congratulations on the new job. 

Is your mobile service live and working now? You can request the change of Direct Debit date through your EE Online account.

Chris

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XRaySpeX
Grand Master
Grand Master

‎11-01-2024 02:15 PM

You can change your payment date under Bills & Payments > Manage Direct Debit.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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