On Tuesday I spoke to a sales agent who tried to order the phone and once he realised that he was not able too and had seen that a Single line fault had been registered, he said that these can take up to 2 weeks to resolve. He told me to call back today as this would of been the 2 week anniversary from when the fault was reported.
I called back today spoke to another agent who again tried to order the handset and he was basically saying he doesn’t know why it won’t let him place the order and there is nothing that can be done in terms of escalation. He said there is no manager or supervisor who would take my call to take this complaint to the next level, even if I looked at leaving EE, nothing would be resolved any quicker. I find this hard to believe.
this is business account and my business depends on having a reliable service from the provider and waiting more than 2 weeks to spend money with them and take further services from them is not acceptable. Shocking really
