11-07-2023 10:51 AM
Hi,
I have three months remaining on my account. I would like to pay these 3 months and close the account, how would I go about this. (Preferably without calling as I find the whole call centre process really frustrating!!)
Thanks
David
Solved! See the answer below or view the solution in context.
11-07-2023 10:53 AM - edited 11-07-2023 10:56 AM
If you are wanting to cease your mobile contract completely you need to phone EE giving 30 days notice of cancellation of your contract. If you are still within your min term you will be liable to pay early termination fees for the rest of the term. It will basically be months left x monthly charge - 4%.
You may also write to them giving your notice of cancellation at:
EE Customer Services
6 Camberwell Way
Sunderland
Tyne and Wear
SR3 3XN
United Kingdom
Include your name, address, EE account number and/or EE mobile number.
Your 30-days notice will be taken from when they receive your letter.
11-07-2023 10:53 AM - edited 11-07-2023 10:56 AM
If you are wanting to cease your mobile contract completely you need to phone EE giving 30 days notice of cancellation of your contract. If you are still within your min term you will be liable to pay early termination fees for the rest of the term. It will basically be months left x monthly charge - 4%.
You may also write to them giving your notice of cancellation at:
EE Customer Services
6 Camberwell Way
Sunderland
Tyne and Wear
SR3 3XN
United Kingdom
Include your name, address, EE account number and/or EE mobile number.
Your 30-days notice will be taken from when they receive your letter.