I'd rang to end my monthly contract 30 days before its end date, receiving a text confirmation for the date it was to be closed. Shortly after the cancellation date, I got a bill for the next month. I rang to explain, a new cancellation was added ( said the previous hadn't been processed correctly) and now I've been charged for those days inbetween, even when I'd requested a cancellation correctly the first time and didn't use the SIM. I've made a complaint but no update and no final bill and this was over 14 days ago. EE had taken a payment too, which caused me to miss another payment and get charged - which regulator/omsbudsman do I escalate this too to get my money back and compensation? I've contacted EE three times now and I can't face it again.
