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Can I change my bill date on the app without calling EE

dancinintherain
Visitor

‎11-02-2023 01:27 AM

Is there any way I can change the date I pay my bill through the app without calling EE as I need to change the date my payment is due but I have difficulty making phone calls. 

9 REPLIES 9
XRaySpeX
Grand Master
Grand Master

‎11-02-2023 04:50 AM

No. Call EE to change your billing date & your payment date will follow in step.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
Leanne_T
EE Community Support Team

‎11-02-2023 07:36 AM

Hi @dancinintherain 

Thanks for coming here. 

Can you try changing the direct debit date in your My EE account online and selecting Menu > Bill and payments> Direct Debit, does this change the date for you? 

Leanne

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to Leanne_T

‎11-02-2023 02:26 PM

@Leanne_T : I thought there is no DD date in your MyEE, only the bank details?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
Leanne_T
EE Community Support Team
In response to XRaySpeX

‎11-02-2023 02:29 PM

Hi @XRaySpeX 

I do have manage direct debit in My EE online and can change the date for this 🙂

Leanne.

Owen211
Visitor

‎03-07-2023 08:06 AM

Hello I need to change my bill date as not due to be paid until the 14th July 

0 Helpful
Katie_B
EE Community Support Team
In response to Owen211

‎03-07-2023 08:12 AM

Hello @Owen211. 

I would recommend giving us a call on 150 and speaking with our customer care team. 

If your new date is going to be after a bill is due please let the team know if you are unable to make the payment. 

Katie

appleby2
Valued Contributor
Valued Contributor

‎01-08-2023 02:19 PM

How awful, the person says they struggle with phone calls and ask to have a solution that doesn't involve a call and they just get told 'no'. Surely there's something that can be done online for people with autism etc. who can deal with their own things but are non-verbal! 🙄

CABS13
Investigator
Investigator

‎26-09-2023 07:27 PM

I agree. I am not always comfortable calling to make payments as discussing financial business over the phone isn't the safest thing. As its easy for next door to overhear! I find this compromises my privacy. As they will take anything they can! Not only this I like to look at the what I am doing, looking at the numbers, and I find paying by app far preferable. 

Katie_B
EE Community Support Team
In response to CABS13

‎27-09-2023 07:39 AM

Good morning @CABS13. 

Welcome to the community. 

Do you have a direct debit in place? if yes, you can change your bill date within your My EE app by following these steps:

Bills & payments > Scroll down to 'Change Direct Debit date' > Select a date that is suitable to yourself. 

If you are not on direct debit please let me know.

Katie