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Broadband

Melvyn1947
Investigator
Investigator

‎07-03-2024 04:49 PM

I have switched from EE to BT and have just got an email to say my EE bill is ready.  I was told that it would be stopped. What do i do?

0 Helpful
3 REPLIES 3
Leanne_T
EE Community Support Team

‎08-03-2024 08:20 AM

Morning @Melvyn1947 

Thanks for coming to the community. 

When did you transfer your broadband to BT? 

Does the bill show an amount due or is there a credit?  

Leanne. 

0 Helpful
Melvyn1947
Investigator
Investigator

‎08-03-2024 12:54 PM

I transferred last week and i am now on BT so i have cancelled my direct debit with EE.

0 Helpful
Leanne_T
EE Community Support Team
In response to Melvyn1947

‎08-03-2024 01:02 PM

Thanks @Melvyn1947 

To get the bill looked into, please call us on 0330 123 1105 and the team will get this checked and help you further 🙂

Leanne.