Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Bill

Chantw92
Explorer

‎18-02-2024 10:54 PM

Hi I’ve paid my bill but it’s still saying I haven’t paid what can I do the money has come out of my bank 

0 Helpful
4 REPLIES 4
XboxGamer1987
Problem solver
Problem solver

‎18-02-2024 11:27 PM - edited ‎18-02-2024 11:31 PM

Hello @Chantw92 

Was your account suspended over an unpaid bill?  If so and you've paid then You will have to wait 24 to 48 hours for the system to catch up for it to show on your account and your services should be restored.

 

 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.

I'm currently using a Samsung Galaxy S23 Ultra
Chantw92
Explorer
In response to XboxGamer1987

‎18-02-2024 11:32 PM

Hi @XboxGamer1987  

no my account wasn’t suspended just keeps saying my bill hasn’t been paid but it has 

0 Helpful
XboxGamer1987
Problem solver
Problem solver
In response to Chantw92

‎19-02-2024 12:10 AM

I think you should call EE on 150 at 8am in the morning to find out what's going on.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.

I'm currently using a Samsung Galaxy S23 Ultra
0 Helpful
Gareth43
Problem solver
Problem solver

‎19-02-2024 01:10 AM - edited ‎19-02-2024 01:11 AM

I believe it can take up to 24 hours to show but you can ring in morning to double check

G Alston
iPhone 15 Pro Max
0 Helpful