13-05-2024 10:41 PM
14-05-2024 08:00 AM
Hi @Kevg0268
Welcome to the community.
I'm sorry to hear that you had a problem with your bill. What happened? Has it now been resolved?
Chris
14-05-2024 09:45 AM
After taking an early upgrade, and sending my old phone back to EE as trade in, I was charged £820 for new device, this is taking far too long to rectify and I am still waiting for the money to be paid back, I have contacted EE many times about this, but nothing seems to be getting done . I'm considering legal action because this is disgraceful.
14-05-2024 12:27 PM
Hi there @Kevg0268
Thanks for coming here.
When was the last time you spoke to our mobile guides?
Have they issued a refund for the amount you have been charged?
Leanne.
14-05-2024 12:50 PM
@Kevg0268 wrote:
I'm considering legal action because this is disgraceful.
Before taking any legal action, ensure you have fully exhausted EE's complaints process - which includes referral to external arbitration. Courts won't generally look favourably on litigants who avoid ADR and go straight for a legal claim.
14-05-2024 03:01 PM
I spoke to another member of your team around lunchtime 14th May, and as of yet, I'm STILL waiting for the funds to be on my account, angry is an understatement.
14-05-2024 04:13 PM
Did the team member you spoke to give you a timescale for the refund to be processed, @Kevg0268?
James
14-05-2024 08:59 PM
From my initial conversation on Thursday I was told 4 days, but I find this irrelevant as mistake was EE not me, why should my bank balance suffer for poor service?
15-05-2024 07:59 AM
I understand, @Kevg0268
I'm assuming it was four working days. Hopefully the transfer goes through soon.
Please keep us posted on what happens.
Chris