14-02-2023 10:58 PM - edited 14-02-2023 11:03 PM
getting ripped off again for the last 5 months. They are taking £2.28 for payg calls for my landline.
its happened twice before, I have not got a phone for my landline (dont need one) and they know that.
EE are just greedy and dont give a damn about you and blame it on the computer system- liars
im making it public and im seeing my local mp this weekend
15-02-2023 01:34 AM
If you have Fibre BB see if you can switch to Fibre Without Landline. That'll save you £2.28 pm.
15-02-2023 07:30 AM
@endgame7 If you don’t have a phone for your line then how do EE try and charge you for this. ? How would this come about if a phone wasn’t connected to the line. Perhaps that glitch that EE told you about that you don’t believe. Things don’t just happen for no reason or you won’t get that charge wound you.
15-02-2023 07:47 AM
Hi @endgame7
Welcome to the community.
I'm sorry to hear that you have some charges that you weren't expecting. Has it been explained to you what they are for at any point?
Chris
15-02-2023 11:21 AM
@Christopher_G : It's the standard add-on charge for PAYG calling for Fibre BB when you ordered it with Landline. It's not call charges themselves.
Pay as you go call – for Fibre £2.28
Telephone call service with no inclusive calls, any calls made will be charged at our standard rates as shown in this Price Guide.
15-02-2023 11:25 AM
Ah, understood, thanks @XRaySpeX. 🙂
Chris
15-02-2023 11:25 AM
@Chris_B : It's now whether you have a landline handset or not but whether you ordered EE Fibre but didn't order it without Landline.
15-02-2023 01:21 PM
@XRaySpeX So you’re saying it was ordered with a line and so the charge for it.
Or as was said by EE it’s a glitch charge.
15-02-2023 02:19 PM - edited 15-02-2023 02:20 PM
@Chris_B : Yes, normal Fibre comes with landline especially if you've had it a long time. Not all exchanges can offer SoGEA (no landline service) & it only came in not so long ago.
Who said anything about a glitch?
15-02-2023 03:15 PM
no- they were aware i dint need a land line