Was sold EE full fibre upgrade back in October 2022. Told postcode was full fibre ready. Had box etc installed in Nov and still waiting for full fibre to be live. Absolute shocking service from EE. N
Still being charged the higher price for a slower Internet as upgrade has still not been sorted. Sold the product by EE and not complete. They've cut off my landlines already so I now have no landline so I had to upgrade my mobile phone contract to include extra minutes.
Openreach missed 3 appointments and not received the automatic compensation. My complaint handler Mr Copping is most unhelpful and patronising at times. Has absolutely no understanding with dealing with customers. Being fobbed off is firstly rude abd secondly unfair as I am a victim here who has fallen foul to lies and dishonesty from EE. The property was never ready for full fibre as the road is still not dug and underground piping not installed, however they've already ( prior to ensuring the property was ready) drilled holes and installed box into another room in the house and just left it sitting there since Nov 22.
Complaints don't call and Liam needs to genuinely begin to realise that his communication with me will now be used in a legal case as I have been missold a product and told basically to wait as long as it takes.
I'm not entitled to compensation as the delays and wrong information given to me were due to a system error.....not my fault though!
