Unable to setup Smart Router in EE Home

ethan605 · ‎30-06-2023

Hi, my EE broadband was activated earlier today. I plugged it to the power source and optical box and was immediately connected to internet. I can also access 192.168.1.254 for admin panel.

However, when I tried to setup with EE Home mobile app (both iOS and Android), the same error message always pops up:

It wasn't possible to connect to the network. Please try again.

I tried several times at different moments, nothing works.

What did I miss here?

XRaySpeX · ‎30-06-2023

Is there anything in particular you need to do with the EE Home app? The majority of facilities can be done on the router itself. The app is just 1 more thing that can go wrong as you've seen & as EE has demonstrated with its MyEE app.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

View solution in original post

XRaySpeX · ‎30-06-2023

Is there anything in particular you need to do with the EE Home app? The majority of facilities can be done on the router itself. The app is just 1 more thing that can go wrong as you've seen & as EE has demonstrated with its MyEE app.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

ethan605 · ‎30-06-2023

@XRaySpeX wrote:
Is there anything in particular you need to do with the EE Home app? The majority of facilities can be done on the router itself.

I was wondering if EE Home offered the same level of convenience as other providers (I have been with Virgin Media, Community Fibre & Vodafone and their broadband management apps are all good).

@XRaySpeX wrote:
The app is just 1 more thing that can go wrong as you've seen & as EE has demonstrated with its MyEE app.

Thank you for being straight on-the-point. It's time to uninstall EE Home. Thank you!

XRaySpeX · ‎30-06-2023

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

The only thing you might need the EE Home app for is Access Control which can't be done on the router itself..

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

AlanChan · ‎01-01-2024

I need to control my kids online time. Could I do it without the EE home app?

Moonmelon · ‎29-01-2024

i have same problem, i was trying to access the speedtest. i get message you are not linked to account also, although i can see FTTP and mobile accounts all together in EE app

XRaySpeX · ‎29-01-2024

@Moonmelon : The EE Home app is not the same as the MyEE app. The former was for the EE Smart Router only; the latter is intended for the New EE Full Fibre BB with the EE Smart Hub Plus.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Moonmelon · ‎30-01-2024

Re different apps. That makes sense. Have deleted home app

however when trying the MyEe app to control WiFi or test speed ( which is my main concern and reason I found this all out) I get this message and have done over a couple of app updates