08-05-2024 12:56 PM
Hi.. Before I lose the will to live could someone offer me some support asap please...
I took delivery of a new router / smart hub this week and started to connect l devices, no probs so far. When I tried to connect both of my CCTV systems it would work. My Alexa and Ring have connected with no issues.. I tried the following and still no joy..
The devices connected to my last smart hub no problem. It seems whatever I disable or reset the cameras / App just won’t connect to the WIFI. EE have been little help and keep telling e to go back to the manufacturer of cctv or the app creator. They have ordered me a new router to try that one.
I have little hope that another brand new router will resolve the issue. I need the CCTV up and running today! I can’t leave the house without the cctv on and EE don't seem to understand or care!
Thanks in advance
08-05-2024 12:57 PM
Hi.. Before I lose the will to live could someone offer me some support asap please...
I took delivery of a new router / smart hub this week and started to connect l devices, no probs so far. When I tried to connect both of my CCTV systems it would work. My Alexa and Ring have connected with no issues.. I tried the following and still no joy..
The devices connected to my last smart hub no problem. It seems whatever I disable or reset the cameras / App just won’t connect to the WIFI. EE have been little help and keep telling e to go back to the manufacturer of cctv or the app creator. They have ordered me a new router to try that one.
I have little hope that another brand new router will resolve the issue. I need the CCTV up and running today! I can’t leave the house without the cctv on and EE don't seem to understand or care!
Thanks in advance
08-05-2024 01:00 PM
Hi @SF7777
Welcome to the community.
I notice this was posted in the mobile broadband board, but you mention a smart router. Could you confirm if it's a mobile broadband router or a mobile router please?
Chris
08-05-2024 02:06 PM
Which router model do you have? Look at its label or post a pix.
08-05-2024 02:30 PM
Smart Router - Smart Hub SH31B
08-05-2024 02:30 PM
Hiya its a Smart Hub SH31B 🙂
08-05-2024 02:46 PM
@SF7777 : Ah, that's fixed Home BB, not mobile.
08-05-2024 03:05 PM
@SF7777 Have you tried to match the security type for the Wi-Fi signal on the EE router?
08-05-2024 03:08 PM
Hi Jim,
If you could guide me how to do this, it would be much appreciated. cheers
08-05-2024 03:11 PM
Have you checked the router’s home page and see if the CCTV is listed there, and if you can change the IP address is uses to a fixed one.