21-11-2023 11:33 PM
Why is it that I cannot just simply upgrade/downgrade my broadband package online? When im logged in I cannot access any information about the current BB deals available to me because the page has always shown ''Sorry, looks like a techincal error''
I can only view BB deals when im completely logged out
My previous contact expired a while back and to begin with I assumed I was just having issues with the website loading but now ive figured that I just don't have access to that information without calling EE. Id like to just sign-in, change my package, no engineers, no 45 minute phone calls trying to sell me this and that. Just a straightforward change
21-11-2023 11:36 PM
Have you tried a different browser or cleared your browser cache?
Thanks
21-11-2023 11:48 PM - edited 21-11-2023 11:49 PM
@CasaBelfast04 : Have you gone from your online MyEE for BB under "Change My BB Plan"?
21-11-2023 11:58 PM
Yes I have tried Google Chrome, Opera and Mozilla Firefox. Results are the same on all even after clearing cache
21-11-2023 11:59 PM
Yes also tried this and after filling in my details etc I get -
Something goes wrong...
Our fault, not yours. Please call us free on the number shown this page
22-11-2023 09:42 AM
I'm sorry that you're not able to access this information online. I've sent you a private message to get you some help.
Chris
02-04-2024 03:31 PM
Exact same thing for me, if I am logged out I can look at all kinds of pages on the shop, soon as I log in and try, its either a technical error or its not available at the moment