Hey @Emna1511,
I'm sorry to hear about the challenges you've faced with your EE broadband activation. It's understandably frustrating, especially when your home relies heavily on a smart system. Here's some information that might be helpful in your situation:
Managing Your Broadband Plan: EE provides options to manage and upgrade your broadband plan. If you're within your contract period and facing issues, it's advisable to contact them directly for assistance. Their customer service number for broadband-related queries is 0330 123 1105.
Automatic Compensation: EE has a policy for automatic compensation in scenarios like delayed activation. If your service wasn’t activated by the promised date, you're entitled to £5.83 for the missed activation day and for every subsequent day until the service is activated. In the case of a missed appointment, which seems applicable in your situation, EE compensates £29.15 for each missed appointment. This compensation should be credited to your account within 30 days of the missed appointment.
Service Status: It’s also a good idea to check EE's service status regularly for any updates or network-related issues that might be affecting your area.
To proceed, you might want to get in touch with EE directly to discuss these issues, especially the missed appointment and the delay in activation. They should be able to provide more specific information and assist in expediting the resolution. Keep in mind the automatic compensation policy, as you may be eligible for it given the circumstances you've described.
For more detailed information, you can visit their Manage Your Broadband Plan page and Automatic Compensation policy.
