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Moving from BT to EE broadband , create ID

bordeline
Established Contributor
Established Contributor

Hello,

I called BT to renew my contract but they moved me to EE broadband 

I was sent an email to create an ID with EE ...but I already have an ID since I'm already an EE mobile customer,  do I need to open another EE account to manage my broadband ? no way to link them?

when I login to my existing mobile EE account there is no trace of my broadband order 

Also, I was told I don't need a new hub, I have the original BT smart hub, is that correct? I don't need an EE hub?

thanks

1 REPLY 1
XRaySpeX
Grand Master
Grand Master

You need to add your BB to your existing a/c. In your online MyEE: Home > Plans & Subs > Manage numbers > Add another number > Link EE Broadband.

You don't need the EE Smart Hub Plus router but it has better WiFi than the BT SH2.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)