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I want to order broadband

KevT4
Explorer

‎25-04-2024 01:11 PM

I would like to order broadband but all I ever get, both on the app and website is “this service is not available”. 

0 Helpful
4 REPLIES 4
XRaySpeX
Grand Master
Grand Master

‎25-04-2024 01:14 PM

Try Broadband Deals 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
KevT4
Explorer
In response to XRaySpeX

‎25-04-2024 01:28 PM

I’ve tried every possible way including broadband deals but regardless, I still end up at a screen saying “This service is unavailable”. 

0 Helpful
Schockwave
Community Hero
Community Hero
In response to KevT4

‎25-04-2024 05:30 PM

@KevT4 , have you spoken to EE customer service and they can then take a look for you and if there is a problem let you know what the problem is?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
0 Helpful
Mustrum
Ace Contributor
Ace Contributor
In response to KevT4

‎25-04-2024 10:18 PM

@KevT4  Is there Openreach services available at your property?

Are you able to see what services are available by using the BTW DSL Checker? Post the results if you are not sure what they mean and we can help with the info. Hide your address though.

  https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome