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Hybrid connect issues

IanBairs
Explorer

‎14-03-2024 02:07 PM

hybrid connect initial set up is fine but as soon as plug network cable to my household tena mesh system into main smart hub plus the hybrid connection drops out and flashes red. Has anyone solved this?

0 Helpful
3 REPLIES 3
bobpullen
Prodigious Contributor
Prodigious Contributor

‎14-03-2024 03:06 PM

What hub are you using? How is the Hybrid Connect paired with the hub, wired or wirelessly? What port on the hub are you connecting the mesh system to and is it configured in access point mode?

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IanBairs
Explorer
In response to bobpullen

‎14-03-2024 04:23 PM

Hi

Yes tenda mesh set up with primary in AP mode. S.art hybrid connect linked wireless to smart hybrid plus. Plugged tenda into port 1 or 2.

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bobpullen
Prodigious Contributor
Prodigious Contributor
In response to IanBairs

‎15-03-2024 08:34 PM

All sounds sensible. Not a problem I can say I've come across before. I'm wondering if the same happens with the Hybrid modem wired to the hub? If not, it would be interesting to know what happens if you wire Hybrid to hub, connect Tenda, then try pulling the ethernet cable from the Hybrid. In normal operation, it should repair wirelessly after a period of waiting.