@XRaySpeX , it’s not that I don’t have broadband, it’s the confusion that’s been caused upgrading. I already have EE fibre broadband (not full fibre) but as my contract was ending beginning of January I called in December to see what deals were available. The best deal I could get was fibre with digital home phone so went with that.
Since then I’ve had a letter from EE saying “sorry you’re leaving, what can we do to make you stay,” my EE account number has changed and had to set up a new Bank DD.
I’ve spoken to several Guides on the phone who all tell you something different, your equipment is on the way, once it leaves us we can’t do anything, you’ll have to phone Royal Mail or Parcelforce to see where it is but I don’t have a tracking number. Last time I phoned I said to the guide “l was told to call Royal Mail/Parcelforce but you can’t give me a tracking number so what’s the point?” , he said, “I can give you a tracking number” 😳 Ultimately though my original post was about the app not doing its job properly, e-mails/texts sent out saying certain things are set up and ready to access, but are not or can’t be. I’m sure things will sort themselves out eventually. Just to say, I have been with EE since the start (even back when it was originally Wanadoo, then Orange.).
