Contacting EE

[Declanfb]

I can’t call EE as I am currently away. I can’t find an email contact or online chat service. How can I contact them?

[bristolian]

There is no email contact, what is the query you have?

[Declanfb]

I cancelled my broadband as I was leaving the country. I have a cancellation request put it and this was terminated, along with direct debits being cancelled. I received an email stating that I have been missing payments and will be charged for this. I wish to clarify the cancellation 

[Christopher_G]

Hi @Declanfb 

You will need to speak to our broadband support team so that we can check this for you. You can find all of our contact methods, including an international number, on our get in touch help page.

Chris

[Declanfb]

Hi Chris, 

I was aware of this - however I can only find the number for inside Europe, however I am in South Asia. If I was to use the number I will be charged, which I do not want to do. 

[James_B]

Hi @Declanfb,

Did you cancel your direct debit before your final bill was taken?

If you'd like to discuss the outstanding payment with a member of the team, I'd recommend calling via a web based app, such as Skype.

James

[XRaySpeX]

Try calling CS on the Freephone no. (Opt 3) in my sig. on Skype over WiFi. It should be free.