23-03-2024 01:06 PM - edited 23-03-2024 01:07 PM
We have been a victim of a house fire, where we are no longer able to reside at the property for up to a 6 month period.
What are our options in terms of not getting charged for a broadband service that we will not be using?
Anyone with advice please? We are past our 14 day cooling off period.
Many thanks
Solved! See the answer below or view the solution in context.
23-03-2024 03:09 PM
23-03-2024 02:56 PM
Hi @HTMac81,
Thank you for posting. I hope everyone is safe and well and that no one was injured in the fire. Send me your account information and I'll take a look to see what can be done.
I have sent you a private message with instructions on how to contact the team.
Thanks,
Paddy
23-03-2024 03:09 PM
23-03-2024 03:20 PM
Hi @HTMac81,
Thank you for posting back to update the thread. I'm glad to hear you got sorted.
Kind regards,
Paddy