Broadband down in Mansfield?

IndySkies · ‎21-11-2023

I have no broadband in the Clipstone area of Mansfield. Tried following the helpline suggestion of texting FAULT, but it just bounces back 😞

The website says to text help to the same number (66033), but that bounces back too.

The router is showing red, which on another post I saw means the router has died?

I need help, but can't contact anyone 😞

Suggestions?

XRaySpeX · ‎21-11-2023

Yes, RED light usually means router faulty. Try a factory reset.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Rob-mansfield · ‎21-11-2023

Forest town down too.

Spoke to EE, after a long confusing discussion with BT. There is an outage in whole area due to be resolved midnight tonight. Sit tight, keep router powered up, should resolve itself when they fix the fault

Rob-mansfield · ‎21-11-2023

Not that simple. All automated testing is redirecting broadband tests for EE customers to BT. There is no easy way to get through to EE without speaking to BT first and speaking to Legacy EE (not New EE). Their system too clever for its own good. It's all confused by BT test equipment which is causing the redirect to BT customer care, not EE.

XRaySpeX · ‎21-11-2023

If it is a neighbourhood issue, you could consult BT Service Status to see if any faults are being attended to in your local area.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

XRaySpeX · ‎21-11-2023

@Rob-mansfield : What's not easy about a Factory Reset? It's just a hole in back of router!

If BB is down your area router would be flashing Aqua.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

IndySkies · ‎21-11-2023

Well, it came back on all by itself, must have been just after 8pm. Thanks for the suggestions guys, much appreciated.