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Voicemail not working

KatyTPayne
Investigator
Investigator

‎26-11-2022 03:14 PM

Since upgrading my contract my voicemail is not working. I spent 2 hours on the phone to someone at EE and trying a new sim was suggested. So I now have a replacement sim but it is still not working! And I don’t fancy being on the phone for hours again and I definitely don’t see why I should need a new phone. I have tried EVERYTHING 

0 Helpful
5 REPLIES 5
Christopher_G
EE Community Support Team

‎27-11-2022 08:50 AM

Hi @KatyTPayne

Welcome to the community.

Which part of the voicemail isn't working? 

Chris

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KatyTPayne
Investigator
Investigator
In response to Christopher_G

‎27-11-2022 09:09 AM

All of it. When someone calls it just rings out. When I try to call VM either by number 1, 222 or from another device it says can’t connect you right now so call customer services

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Christopher_G
EE Community Support Team
In response to KatyTPayne

‎27-11-2022 09:15 AM

I know you've probably already tried it, but could you try texting VM ON to 150, @KatyTPayne.

Chris

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KatyTPayne
Investigator
Investigator
In response to Christopher_G

‎27-11-2022 09:36 AM

Yes I’ve done that and just tried again and restarted the phone after 

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Christopher_G
EE Community Support Team
In response to KatyTPayne

‎27-11-2022 09:39 AM

Thanks @KatyTPayne

I've sent you a private message to get some information from you. Please have a look and get back to me.

Thanks

Chris

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