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Trade in query

KB1980
Visitor

‎24-03-2023 05:03 AM

I have two contracts: one iPhone 13 and an iPhone X

I have opted to trade in my phone to upgrade to iPhone 14 but I realised I use my iPhone X on the contract I have upgraded

EE asked for the iPhone 13 to trade in but I use this on my other contract… 

can I still send the iPhone X as the trade in?

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1 REPLY 1
Leanne_T
EE Community Support Team

‎24-03-2023 08:46 AM

Hi @KB1980 

Thanks for coming here. 

This would need to be the device you have selected to trade in, if you send us a different device to the one agreed we will send your old device back with a new returns pack. 

You will then have five days to send us the correct device or we will charge the value of the discount given onto your next EE bill.

Leanne 🙂

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