I've had the exact same thing done on me.
I thought all was well as I had heard nothing off them. Until 6 months later! Proof obviously gone didn't think I needed it. Plus they don't even advise for you to even get proof?
They are billing me £700 for a handset I sent back almost 8 months ago. I said I could not afford it, and why should I when it's been returned.
They have now put me on a promise to pay thing, and I'll have to pay it back bit by bit. They reckon there is no way around it? I've had my phone cut off in-between three times, trying to sort the issue, after they promised they wouldn't do it again.
Different advisors say different things all the time. I told them to go back and listen to the recordings, they say they did, but then don't do anything. I had one call that conveniently went off! So frustrating and upsetting that I've been made liable, for the missing handset. Why me and not them? I don't understand how it's my problem that the phone has gone missing?
I don't know why I should have soul liability for it? Totally unfair. What makes it worse is, I've been with EE for over 15 years or more when they were actually Orange. I have always had two lines with them and pay large amounts of money on time, every month. They will lose my custom after this now. I've missed an important zoom meeting because they cut me off, when they said they wouldn't. It's disorganised and I'm paying the price!
They said themselves the phone hasn't been switched on since the date I sent it! Surely that's proof in itself? They have got me in debt and caused unnecessary stress. Totally unfair.
Advice please anyone? As I do not want to do the promise to pay thing they suggested.
