22-11-2023 08:03 PM
hi I upgraded to iPhone 15 Pro max a short while ago and they sent a returns pack and had received my old device as shown in the picture and now I have also received another message to say that they have sent out another return pack but my old device is with them is there a possibility someone has ordered a device in my name and could they be using that device to mimic mine for criminal use ? Or could it be a mistake? I’d really appreciate some advice on this.
22-11-2023 09:33 PM
@Pal1254 I recommend you call customer services about this.
23-11-2023 07:06 AM
Good morning @Pal1254/
Welcome to the community.
Please follow the advice provided and give us a call on 150.
Our customer care team will be able to provide you more information.
Katie