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Possible fraud

Pal1254
Visitor

 

hi I upgraded to iPhone 15 Pro max a short while ago and they sent a returns pack and had received my old device as shown in the picture and now I have also received another message to say that they have sent out another return pack but my old device is with them is there a possibility someone has ordered a device in my name and could they be using that device to mimic mine for criminal use ? Or could it be a mistake? I’d really appreciate some advice on this.

 

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2 REPLIES 2
Chris_B
Grand Master
Grand Master

@Pal1254  I recommend you call customer services about this.  

Katie_B
EE Community Support Team

Good morning @Pal1254

Welcome to the community. 

Please follow the advice provided and give us a call on 150. 

Our customer care team will be able to provide you more information. 

Katie