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My phone will not ring or receive calls

AndrewHarg
Explorer

‎26-09-2023 09:45 AM

I started a new plan yesterday 

unlimited Data, calls & messages, but when receiving an email with the  details of the plan, it only has 100 texts and calls are not mentioned. 

Since then my phone has stopped receiving and making calls, I obviously can not call EE on 150 due to this issue and have no other way to call them the “help” messaging system won’t connect me to a real person and has no clue how to help me.

please help

 

0 Helpful
3 REPLIES 3
Katie_B
EE Community Support Team

‎26-09-2023 11:44 AM

Hi @AndrewHarg. 

Welcome to the community. 

Is this plan a pay monthly plan?

If you text BALANCE to 150 what reports back?

Katie

0 Helpful
AndrewHarg
Explorer
In response to Katie_B

‎26-09-2023 01:13 PM

I can not ring or text, the new plan that was set up has stopped all calls or texts so I can’t do as you requested
0 Helpful
Katie_B
EE Community Support Team
In response to AndrewHarg

‎26-09-2023 01:19 PM

Hi, 

Do texts to 150 fail?

Is the plan a pay monthly plan?

Katie

0 Helpful