11-05-2024 03:28 PM
I have just ordered a new phone from sky , I don’t usually use the sim they gave me as sky signal is so bad in my area , I’ve tried many networks and ee is the only one that seems reliable for me. , my new phone is eSIM only , which I didn’t notice when I ordered , I’m so confused now , ideally I would like to keep my ee payg number , and use the new pro max with my ee number but I have no clue where to start , this is my first time posting any advise would be appreciated thank you
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11-05-2024 07:05 PM - edited 11-05-2024 07:06 PM
@Debs9871 Unless you’ve got a US specification device it has a sim slot. Only US iPhone are eSIM only. If you don’t have a sim slot. ( there’s a hole on the side to put the sim pin tool in it to open the sim slot. ) then you have to take this up with sky mobile’s. Check your paper work you got with the device and you should find this it’s the sim pin tool.
11-05-2024 03:32 PM
UK spec iPhone 15's have a nano-SIM slot - see https://www.apple.com/uk/iphone-15/specs/
What size is your EE SIM?
11-05-2024 03:55 PM
eSIMs are not available on PAYG. You'll have to take out a contract SIM.
11-05-2024 07:05 PM - edited 11-05-2024 07:06 PM
@Debs9871 Unless you’ve got a US specification device it has a sim slot. Only US iPhone are eSIM only. If you don’t have a sim slot. ( there’s a hole on the side to put the sim pin tool in it to open the sim slot. ) then you have to take this up with sky mobile’s. Check your paper work you got with the device and you should find this it’s the sim pin tool.
13-05-2024 01:53 AM
Thank you for your reply it’s a uk phone , I had googled it but I didn’t put uk 🙈 so google said no slot , thanks so much for your help