Hi @Darren2412
Are you on EE PAYG or pay monthly contract?
Are you in the UK?
Have you tried restarting your device?
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype
EE standard opening hours are 8am to 10.30pm every day.
